Contact Us - Your Local Townsville Auto Centre

Boundary Street Automotive take customer service very seriously. We are Townsville's leading  Female Friendly  mechanics and thouroughly explain to all of our customers the services, repairs, and pricing structure before any work is commenced on your vehicle. We believe in building long lasting relationships and trust with all of our customers and take the extra time to make sure you are happy with the mechanical repairs and vehicle services performed.

As a Repco Authorised Service Centre here in Townsville, we always use quality parts and lubricants, and employ state of the art vehicle diagnostics, mechanical equipment, and automotive repair methods. Our fully qualified mechanics have access to the latest service information, bulletins and training through the Australia wide Repco Auto-tech program. We provide a full range of automotive mechanical services, all backed by a Repco nationwide warranty and fully supported at over 400 Repco Mechanic Centres right across Australia.

Boundary Street Automotive are fully qualified to carry out log book servicing and we ensure all work is performed according to the manufacturer’s specifications, using appropriate quality parts, fluids and lubricants where required, meaning the manufacturers warranty remains intact. In addition, all work carried out by our Townsville mechanics is backed by the Repco Authorised Service Nation Wide Warranty. A locally owned business using quality parts, with trained professionals and friendly staff, means your vehicle is in the best of hands.

Boundary Street Automotive - We Are Always Here To Help!

If you have a mechanical question, a query about your vehicle, or any of our services please contact us by filing in your details below. One of our friendly staff will contact you as soon as possible.

Townsville Mechanic Office Female on Phone

Address

127 Boundary Street, Railway Estate, Townsville. QLD 4810

Phone

07 4724 3302

Email

info@boundarystauto.com.au

 

Can Boundary Street Automotive service my new car without voiding the car warranty?

There is NO requirement to service your car at a manufacturer’s dealership to preserve;

  • Any manufacturer’s warranty (that may apply to your vehicle).
  • Any state or territory based statutory warranty (that may apply to your vehicle).
  • Your rights to Consumer Guarantees (formerly known as implied statutory warranties).

Can Boundary Street Automotive stamp my vehicle logbook ?
Boundary Street Automotive can and WILL stamp your vehicle log book to verify the work has been conducted by fully qualified mechanics according to manufacturer’s specifications, using quality automotive parts, fluids & lubricants. Sometimes known as a hand book service, a log book service is when your car is serviced in accordance with the vehicle manufacturer specifications. It involves checking and/or replacing certain components and fluids on the vehicle at the time intervals recommended by the manufacturer.

Will having my car serviced with Boundary Street Automotive help maintain the value?
A vehicle which has been well taken care of will maintain its value better than a poorly maintained one. Proof of a regular, properly adhered to service schedule will add further supporting evidence the car is in goodmechanical  condition. In addition to maintaining your warranty with correct service procedures, Boundary Street Automotive will stamp your log book, which can prove invaluable should you ever decide to sell the car. We always advise you on any areas that can become a problem on your car during our inspection processs.

What is a Consumer Guarantee?
Under Australian Consumer Law (ACL), you are protected by a Consumer Guarantee which takes into account purchase price, realistic expectations of when a failure might occur, advertising claims and the conditions under which a vehicle should operate. Previously known as a Statutory Warranty, the Consumer Guarantee does not have a specific time limit associated with it nor can it ever be replaced by a manufacturers warranty, which is in addition to the Consumer Guarantee.

Did you know that you get to decide who can service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee. Car dealers cannot force you to take the car back to the dealership where you originally bought it for service or repairs. Provided the work is implemented to the manfufacturers specifications by a properly qualified person and uses respectable quality parts and fluids, the warranty stands. You have the right to choose who services your car. Boundary Street Automotive will also only ever use fluids and lubricants that meet the specifications of the manufacturer of the car.

Boundary Street Automotive have made a number of adjustments to our business operations, based on the advice of the Australian Government and Health Authorities guidlines for COVID, so we can continue to provide you excellent customer service in the safest possible manner.

We always maintain strong hygiene procedures and have increased the routine cleaning of surfaces across our reception area and workshop, our technicians continue to use best hygiene practices, including use of gloves and protective seat covers, with additional sanitisation of relevant surfaces undertaken prior to vehicle handover to owners. Plus, our team are committed to following best practice for health, hygiene, and personal distancing.

In addition to these measures, we are further committed to providing options to our customers, including:

  • Pick up and drop off services where possible.
  • Remote payment service via phone or online banking.
  • Meeting you at your car in our carpark if you choose not to enter our reception area.
  • We are committed to do what it takes to ensure we can continue to provide you with the expert service you have come to expect in the safest possible way as well as ensuring the safety and livelihoods of our valuable team.

We monitor the situation closely and update our business practices as required to ensure that your family and ours is kept safe.